Furniture Pre-Purchase Guide
Your Order, Personally Verified
1. Color Variations
| Key Point | Details |
|---|---|
| Reason for Variations |
|
| Policy | Minor color differences are normal and not considered defects. For exact color matching, material samples are available upon request (sample fees may apply). |
2. Production & Delivery Timeline
| Product Type | Timeframe | Notes |
|---|---|---|
| Standard Items | 25-45 working days | Handcrafted with quality checks |
| Custom Orders | 45-60 working days | Design must be finalized before production |
| Ready-to-Ship | 3-5 business days | Limited stock availability |
- Delivery estimates confirmed after order placement
- Possible delays due to: material availability, customs, peak seasons
- Customer service will provide regular updates
3. Shipping Information
| Method | Details | Transit Time |
|---|---|---|
| Ocean Freight | Default option, most economical | 30-45 days port-to-port |
| Air Freight | Available for urgent orders (extra cost) | 7-14 days |
| Courier | For small items only | 5-10 days |
4. Receiving & Inspection
| Step | Action Required |
|---|---|
| Before Delivery | Customer service will send product photos/videos |
| At Delivery |
Must inspect before signing - Check packaging condition - Verify all components - Look for visible damage |
| After Delivery | Report issues within 72 hours with: - Photos of damage - Packaging images - Detailed description |
5. Material Characteristics
| Material | Natural Features | Care Notes |
|---|---|---|
| Leather |
|
Develops patina over time |
| Wood |
|
Expands/contracts with humidity |
| Stone |
|
Each piece is one-of-a-kind |
6. Returns & Warranty
| Category | Policy |
|---|---|
| Standard Products | 30-day return window - Must be unused - Original packaging - Customer pays return shipping |
| Custom Orders | Non-returnable (except for defects) |
| Warranty | - 2 year structural - 6 months finish - Excludes normal wear |
7. Customer Support
| Contact Method | Response Time | Best For |
|---|---|---|
| Within 24 business hours | Detailed inquiries | |
| Within 12 hours | Urgent matters | |
| Online Chat | During business hours | Quick questions |
Delivery & Unloading Policy
Most large furniture and oversized items are shipped via freight carriers.
Standard delivery is curbside only, meaning the item will be delivered to the driveway or nearest accessible curb, and will not be carried inside your home unless an upgrade is selected.
Unloading Requirements (For Oversized Items Only)
In certain cases—such as exceptionally large, heavy, or multi-package furniture—unloading equipment or manpower may be required at the time of delivery.
After your order is placed, we will:
- Review your order dimensions and packaging details
- Notify you by email or phone if unloading is required
- Provide a quote for third-party unloading services upon request
Customers are welcome to unload the item themselves using appropriate tools and personnel.
Unloading service fees are not charged by us, but are collected directly by the delivery company based on the local provider’s rate.
Please ensure someone is available to receive and unload the shipment if necessary. Redelivery fees may apply if delivery fails due to lack of unloading preparation.
White Glove Delivery (Optional Upgrade)
White Glove Delivery is available upon request for most furniture orders. This premium service includes:
- Delivery to a room of your choice
- Unboxing
- Packaging removal and disposal
Please note:
- This service must be arranged before shipment
- Additional fees apply, depending on the number of items, stairs or elevator access, and delivery location
- White Glove Delivery is not available for P.O. boxes, APO/FPO addresses, or certain remote areas
To add this service to your order, please contact us at support@lumifys.com after placing your order and before your item ships.