Shipping policy
Shipping & Delivery Policy
Thank you for shopping with Lumifys! We partner with global carriers to deliver your orders safely and efficiently. Review the details below.
1. Order Processing Time
- 7–10 business days processing after payment confirmation
- Warehouse open Mon–Fri (excluding holidays)
- Weekends/holidays may incur slight delays
2. Shipping Cost
Default shipping covers tariffs/duties where applicable. Air freight upgrades incur:
- Freight cost difference
- Estimated import duties & tariffs
Get a quote: support@lumifys.com
3. Estimated Delivery Time
| Mode | Suitable For | Transit | Final Mile | Total |
|---|---|---|---|---|
| ✈️ Small Air | Wall lights <20” | 10–14 days | 1–2 days | ~2 weeks |
| 🚢 Standard Sea | Fixtures >20” | 25–28 days | 3–5 days | ~4 weeks |
| 🛳️ Oversized Sea | Fixtures >60”/Furniture | 35–40 days | 3–5 days | ~6 weeks |
4. Transportation Upgrade
- Switching to air after order requires cost difference payment
- Customer responsible for all duties/taxes
- Customs clearance may add 1–3 business days
5. Delivery Options
5.1 Standard (Free)
- Small/medium: front door/garage, no signature
- Large: curbside, signature required
5.2 Curbside
- Curb/driveway delivery with appointment
- Signature & exterior inspection required
5.3 Threshold
- Dry area (porch/garage), appointment & signature
- Inspect & refuse if damaged
5.4 White Glove (Upgrade)
- Room-of-choice delivery
- Unbox & assemble; remove packaging
- Appointment & fee apply; inspect before signing
📎 Download PDFs:
Oversized Shipping Policy
White Glove Service Breakdown
6. Tracking Your Order
- Tracking number emailed upon shipment
- Updates in 48–72 hours
- Issues? Email support@lumifys.com
7. Delays & Compensation
7.1 Notification
- We’ll alert you within 3–5 business days of delays
- Includes updated status, ETA, and solutions
7.2 Eligibility
- Delay >4 weeks
- Not held in customs
- Correct address provided
7.3 Compensation Table
| Delay | Compensation |
|---|---|
| 2–4 weeks | $100 credit |
| >4 weeks | Partial refund |
7.4 Exclusions
- Force majeure (e.g., disasters, strikes)
- Incorrect address
- Customs documentation issues
- Customer-requested changes
8. Final Notes
- No P.O. Boxes or APO/FPO
- White Glove not available everywhere
- Includes basic EXW insurance
Questions or upgrades? support@lumifys.com